FAQ
ORDERS
Order Cancellations / Amendments
We completely get it, we change our minds too! If we can help you we will.
Whilst every effort will be made if your order has already been processed we cannot cancel or amend your order - this includes the delivery method you have chosen.
Where Is My Order?
On completion of each order you will recieve your shipping information. Please wait for the dispatch and shipping confirmation email which will include all of your tracking information.
How Can I See When You Will Have My Item Back In Stock?
Please use the "notify me" function on the product page and you will be emailed as soon as the item is back in stock. Alternatively if you email: info@ramulusandremus.co.uk we will be able to help you.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Get in touch
Have questions about your order, or a general enquiry?
PRODUCTS
Do You Sell Gift Cards / Vouchers
Answer
How do I know what ground coffee to buy?
This all depends on your end use.
Please see our grains guide here
